If you are not completely satisfied with merchandise, you may return it in accordance with the Terms & Conditions below and we will refund eligible purchases.
RETURN TERMS AND CONDITIONS
- Returns to our distribution center must be postmarked no later than 30 days after the original purchase date.
- Purchases made November 11th – December 24th will be eligible for return until January 31.
- Merchandise purchased at a store must be returned to a store in the country in which it was purchased. If store merchandise is sent to our warehouse, it will be sent back at the sender’s expense.
- Online exchanges are not available at this time.
- Online refunds will be made to the credit card, Interac, or PayPal account used in the original transaction.
- If a gift card was used and the merchandise is returned, the funds will be placed back on the original gift card.
- Merchandise purchased online from all categories and price points may be returned or exchanged. We are, however, unable to accept merchandise where the sewn-in garment tag has been cut or removed or the price tag has been removed.
- Returned merchandise must be in its original state, deemed to be unworn with tags attached, or be defective to be accepted for a refund.
RETURNING MERCHANDISE AT STORES
Customers can now return online purchases using 1 of 3 options. 1) Exchange for in-store merchandise 2) Return Merchandise and receive a Merchandise Credit 3) Request a prepaid shipping labels at your local store
RETURNING MERCHANDISE BY MAIL
For all other countries not listed above, please follow the returns process below:
Mail the completed Return Form (included with your shipment), your original invoice and the merchandise you wish to return.
819/120,Building F2,CC condo 2, Soi khou noi, moo 10
Bang lamunc,chon buri 20150
The customer is responsible for all return shipping and handling costs, as well as duties and/or taxes for International orders.
RETURNING MERCHANDISE YOU DIDN'T ORDER
Please e-mail customer service if you receive extra merchandise in a shipment, or merchandise was delivered to you that you didn’t order. In your email, tell us:
- The incorrect merchandise
- Your name
- Your mailing address
- The order number on the shipping label
A one-time price adjustment upon customer request, when an original receipt or order confirmation is presented within 14 days of the original purchase.